Note: All information posted here was gleaned from the Indeed.com job listing. Please contact original recruiter with questions or to apply.
Please Note: This project position is funded until February 28, 2021, with the possibility of a one year extension.
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws.
At the WSLCB we pride ourselves on creating the “wow” factor in everything we do.
We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment.
We want to ensure that our organization is as diverse and inclusive as our great State of Washington.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.
Your opportunity at a glance
The WSLCB Board Office is announcing an exciting opportunity for a Project Adjudication Program Specialist (Program Specialist 2).
As the Adjudication Program Specialist, you will support the mission of the agency by performing adjudicative administrative tasks that support the Board Members’ responsibilities as a quasi-judicial body; as well as support the Board Adjudication Unit through the systems modernization project (SMP) efforts.
WSLCB provides a modern work environment and excellent benefits including:
- Training and career development programs
- Tuition reimbursement
- Flexible work schedules
- Telecommuting opportunities
- Generous wellness program
- Onsite exercise facility
- Active and engaging diversity program
- Infant at Work program.
- Organization’s commitment to your personal health and well-being.
- Work/life balance.
- Free parking
- A comprehensive benefits package.
- Process new hearing requests for Licensing and Enforcement cases which includes determining timeliness of requests, compiling records, drafting acknowledgment letters, transmitting records to Attorney General’s Office
- Provide new hearing numbers when requests are received from Licensing Division
- Accurately log each case
- Coordinate approvals by the Chief of the Enforcement Division for new administrative complaints.
- Handle incoming mail: Understanding mail processes entails a comprehensive understanding of all types of notifications to ensure that event triggers are correctly handled and file integrity is maintained.
- File maintenance: As cases move through the appeals process, it is necessary to track and follow cases from one agency to the next to make sure that all open cases are tracked accurately. Maintain an attentive eye on all cases and organizing them to account for all cases from inception to file closure.
- Reconciliation of case logs and records to ensure that all cases are on track with appropriate status at any given moment throughout the process.
- Update databases and follow file closure procedures after orders are issued.
- Post Final Orders to LCB webpage utilizing website software
- Fulfill Public Records Requests from our Public Records Office which consists of pulling physical files, copying these and ensuring they are checked in and out properly. In some cases electronic records will need to be provided.
- Assist appellants or their representatives with process-related questions they may have with their case(s).
- Work with the Attorney General’s Office and Office of Administrative Hearings to address case-related inquiries and overall case management needs.
- Capture and manage data and statistics for performance measures and data visualizations.
- Develop innovative or refined ways to represent meaningful program data.
- Using the developed analysis tools, look for ways to optimize workflows and processes that will streamline the work of the unit.
- Support the Board Adjudication Unit through all systems modernization project (SMP) efforts:
- In coordination with supervisor and peer PS2, identify process enhancements to support adjudication program connectivity’s with the Office of Administrative Hearings, Office of Attorney General, and Appellants as well as development of a Participants Portal.
- In coordination with supervisor and peer PS2, organize and continually refine current processes to optimize the program in preparation for the adjudicative proceedings program’s integration in the new systems solutions for SMP.
- A bachelor’s degree in business administration, public administration, law, public health, health administration, or related field.
- Administrative office work may be substituted for education on a year-for-year basis.
- Graduate study may substitute for experience on a year-for-year basis.
- Intermediate knowledge of Microsoft Office products, Adobe Acrobat Professional as well as LCB Legacy Systems.
- Ability to draft, and finalize formal documents with a high degree of accuracy. This includes proofreading and editing written material, identifying and correcting errors in grammar, improving its clarity, composition, flow, organization, content, punctuation, and spelling.
- Ability to quickly assess new rules or procedure changes, understand implications, assist in developing process enhancements through proper channels and implement them into current processes.
- Ability to speak on behalf of the program confidently and accurately, representing the program in meetings and interactions with the public.
- Ability to juggle multiple tasks at any given time and meet deadlines without sacrifice to quality.
- Strong ability to maintain confidentiality regarding work environment and caseload.
- Strong ability to maintain appropriate interactions with agency staff, appellants and legal representatives during appeals processes.
- Demonstrated history of being ethical, self-motivated, results-oriented and able to maintain effective working relationships.
- Ability to maintain a professional, friendly demeanor while showing commitment to agency values and Board office esprit de corps.
- Ability to gracefully accept performance feedback on an ongoing basis.
- Be prompt and dependable in all interactions.
- Ability to support and contribute to continuous quality improvement on a day-to-day basis.
- Consistent and punctual attendance.
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so WILL result in your application being disqualified:
1. Completed on-line application
2. Resume, detailing experience and education as it relates to the position
3. Letter of interest, describing how you meet the specific qualifications for the position
4. Three to four professional references to include a current or recent supervisor with current contact numbers and email addresses.
**A resume will not substitute for completing the “work experience” section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
OtherApplicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: “No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
WSLCB is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email firstname.lastname@example.org or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.