cannabis industry

Customer Experience Lead sought by Mr. Moxey’s in Seattle

Note: All information posted here was gleaned from the job listing. Please contact original recruiter with questions or to apply.

Mr. Moxey’s seeks Customer Experience Lead in Seattle

Mr. Moxey’s aspires to help make life a little better through a combination of cannabis and herbal allies.

Mr. Moxey’s hemp derived CBD products have helped make CBD more accessible to the everyday consumer through exceptional products, compelling branding and a focus on an education based approach.

We are looking for self-starters with a willingness to learn everything there is to know in this rapidly expanding industry.

Ideal candidates work well on small teams and in dynamic environments.

This is a great opportunity for anyone wanting to gain experience in cannabis, building startups, product branding and sales.


  • Conduct “inside” sales and service for wholesale sales of Mr Moxey’s CBD products to direct retail accounts
  • Manage and actively conduct inside sales (tel-sell) for select “house” accounts for direct customers
  • Actively make regular sales calls over the phone and online to grow Mr. Moxey account base and to generate sales
  • Meet and exceed revenue and distribution targets for inside sales accounts
  • Ensure customer relationship management (CRM) system is kept updated and accurate
  • Provide customer service for Mr Moxey’s e-commerce direct to consumer business delivering an exceptional customer experience for all interactions with direct consumers
  • Measure and report performance metrics for all customer satisfaction (direct consumers as well as wholesale customers) and execute improvement
  • Manage and provide exceptional customer experience for retailers, distributors and broker reps
  • Other projects and responsibilities as assigned

Preferred skills and abilities

  • Excellent written and verbal communication skills
  • Strong interpersonal and conflict resolution skills
  • Very comfortable talking on the phone
  • Motivated to make a difference in an entrepreneurial environment
  • Able to retain confidential company knowledge
  • Able to function in a dynamic, fast-paced work environment
  • Able to work with honesty and integrity
  • Friendly, professional attitude
  • Thrives in group work situations
  • Strong team player
  • Able to work independently
  • Excellent time management skills
  • Able to be flexible in both schedule and duties
  • Able to work evenings and weekends
  • Strong technology skills and proficiency with Google docs and Office Suite

Experience or requirements

  • College degree or equivalent experience is preferred
  • 6 months – 2 years customer service or inside sales experience preferred
  • Passion for cannabis is a plus


  • Entry-level position 40+ hours per week, Monday-Friday 8:30am – 5pm plus occasional evenings and weekends.
  • Competitive salary, PTO, holidays and medical benefits.
  • Employee discounts on product.

Job Type: Full-time

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